FAQ

Frequently Asked Questions (FAQ)

1. What types of bags do you sell?

We offer a curated collection of stylish fashion bags including totes, crossbody bags, shoulder bags, clutches, and mini bags – perfect for any occasion.

2. Are your bags made with Recycle PET?

Our bags come in a variety of materials, including high-quality vegan leather and genuine leather options. Each product page includes material details for your reference.

3. How do I place an order?

Simply add your favorite bag to your cart, proceed to checkout, and follow the steps to complete your purchase securely.

4. Do you ship internationally?

Yes! We offer international shipping. Shipping fees and delivery times will vary depending on your location.

5. How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary by region:

• Local: 2–5 business days

• International: 7–15 business days (may vary depending on customs)

6. Can I return or exchange my order?

Yes, we accept returns or exchanges within [7/14] days of receiving your item. The item must be unused and in original condition. Please visit our Returns page for more info.

7. What should I do if I receive a defective or wrong item?

We’re so sorry! Please contact us immediately at [your email] with your order number and a photo of the issue. We'll make it right.

8. Do you offer discounts or promotions?

Yes, we often run special promos and seasonal sales. Be sure to subscribe to our newsletter or follow us on social media to stay updated.

9. How can I care for my bag?

To keep your bag looking its best, avoid overloading it, store it in a dust bag when not in use, and gently wipe it with a damp cloth to clean.

10. Can I cancel or change my order after placing it?

If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible. Once shipped, we’re unable to modify or cancel the order.